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Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

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137 pages

More about the book

The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.

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ISBN
9781578200269
Publisher
CRC Press

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Book variant

1999, paperback

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