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Maximizing Call Center Performance
136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Authors
Parameters
- Pages
- 137 pages
- Reading time
- 5 hours
More about the book
The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.
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Maximizing Call Center Performance, Madeline Bodin
- Language
- Released
- 1999
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- Title
- Maximizing Call Center Performance
- Subtitle
- 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
- Language
- English
- Authors
- Madeline Bodin
- Publisher
- CRC Press
- Released
- 1999
- Format
- Paperback
- Pages
- 137
- ISBN13
- 9781578200269
- Category
- Business and Economics, Computers, IT, Programming
- Description
- The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.