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Powerful Phrases for Effective Customer Service
Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
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Equipped with over seven hundred phrases and scripts, this essential guide focuses on transforming challenging customer interactions into positive experiences. It provides practical strategies for diffusing tension and resolving conflicts, ensuring that both customers and service representatives can walk away satisfied.
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Powerful Phrases for Effective Customer Service, Renee Evenson
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- 2012
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- (Paperback)
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