Service Quality of Southern Railways using RAILQUAL model

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The book delves into the significance of transportation infrastructure in India's economy, highlighting its crucial role in development, particularly in emerging nations. It examines the mixed ownership model of India's transport industry and the surge in demand for services, especially in road and rail transport, due to economic growth. The historical importance of Indian railways as a key economic driver is emphasized, along with the necessity for high-quality public transportation systems to efficiently serve densely populated urban and rural areas and attract new users.