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Focusing on the transformation of businesses, this summary emphasizes the importance of adopting a customer-centric approach. It outlines practical strategies for companies to shift from theoretical discussions to actionable steps that enhance customer satisfaction and loyalty. The summary highlights key principles and case studies that illustrate how organizations can effectively integrate customer feedback into their operations, ultimately leading to improved performance and a competitive edge in the market.
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Summary: The Customer Driven Company, Businessnews Publishing
- Language
- Released
- 2016
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- Summary: The Customer Driven Company
- Subtitle
- Review and Analysis of Whiteley's Book
- Language
- English
- Authors
- Businessnews Publishing
- Publisher
- Business Book Summaries
- Released
- 2016
- Format
- Paperback
- ISBN13
- 9782511044995
- Category
- Business and Economics
- Description
- Focusing on the transformation of businesses, this summary emphasizes the importance of adopting a customer-centric approach. It outlines practical strategies for companies to shift from theoretical discussions to actionable steps that enhance customer satisfaction and loyalty. The summary highlights key principles and case studies that illustrate how organizations can effectively integrate customer feedback into their operations, ultimately leading to improved performance and a competitive edge in the market.