The book is currently out of stock
More about the book
The thesis explores customer satisfaction factors in voice commerce compared to traditional e-commerce, focusing on the relative importance customers assign to various elements in each channel. It examines the emerging landscape of voice commerce, where users interact with smart devices through voice commands to discover and purchase products. By analyzing these two distinct shopping methods, the study aims to provide insights into consumer preferences and behaviors in the evolving digital marketplace.
Book purchase
Factors Influencing Customer Satisfaction. Differences Between E-Commerce and Voice Commerce, Daniel Kraus
- Language
- Released
- 2019
We’ll notify you via email once we track it down.
Payment methods
- Title
- Factors Influencing Customer Satisfaction. Differences Between E-Commerce and Voice Commerce
- Language
- English
- Authors
- Daniel Kraus
- Publisher
- GRIN Verlag
- Publisher
- 2019
- Format
- Paperback
- Pages
- 76
- ISBN13
- 9783668960299
- Category
- Business and Economics
- Description
- The thesis explores customer satisfaction factors in voice commerce compared to traditional e-commerce, focusing on the relative importance customers assign to various elements in each channel. It examines the emerging landscape of voice commerce, where users interact with smart devices through voice commands to discover and purchase products. By analyzing these two distinct shopping methods, the study aims to provide insights into consumer preferences and behaviors in the evolving digital marketplace.