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Focusing on the integration of quality management and business process design, this book explores methodologies for improving organizational efficiency and effectiveness. It emphasizes the importance of aligning processes with quality objectives to enhance customer satisfaction and operational performance. Through practical frameworks and case studies, readers will learn how to implement quality-oriented strategies that drive continuous improvement and foster a culture of excellence within their organizations.
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Quality-Oriented Design of Business Processes, Roland Jochem, Kai Mertins
- Language
- Released
- 1999
- product-detail.submit-box.info.binding
- (Hardcover)
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