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Focusing on the concept of customer engagement, the book emphasizes the importance of creating lasting relationships with clients to outshine competitors. It presents strategies for businesses to enhance customer experiences and foster loyalty. By prioritizing employee engagement and aligning their behaviors with customer expectations, organizations can cultivate a culture that not only attracts but retains customers for a lifetime, ultimately driving success and growth.
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Summary: Engaged!, Businessnews Publishing
- Language
- Released
- 2016
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- Summary: Engaged!
- Subtitle
- Review and Analysis of Lederman's Book
- Language
- English
- Authors
- Businessnews Publishing
- Publisher
- Business Book Summaries
- Released
- 2016
- Format
- Paperback
- ISBN13
- 9782511044353
- Category
- Business and Economics
- Description
- Focusing on the concept of customer engagement, the book emphasizes the importance of creating lasting relationships with clients to outshine competitors. It presents strategies for businesses to enhance customer experiences and foster loyalty. By prioritizing employee engagement and aligning their behaviors with customer expectations, organizations can cultivate a culture that not only attracts but retains customers for a lifetime, ultimately driving success and growth.