The book is currently out of stock
Parameters
Categories
More about the book
Focusing on the principles of customer-centricity, this summary highlights strategies for transforming any organization into a customer-focused entity. It emphasizes the importance of understanding customer needs and delivering exceptional service to foster loyalty. The authors provide practical insights and real-world examples, illustrating how businesses can thrive by prioritizing customer satisfaction. Key concepts include the role of leadership in cultivating a customer-oriented culture and the impact of employee engagement on service quality.
Book purchase
Summary: Customer Mania, Businessnews Publishing
- Language
- Released
- 2016
- product-detail.submit-box.info.binding
- (Paperback)
We’ll notify you via email once we track it down.
Payment methods
- Title
- Summary: Customer Mania
- Subtitle
- Review and Analysis of Blanchard, Ballard and Finch's Book
- Language
- English
- Authors
- Businessnews Publishing
- Publisher
- Business Book Summaries
- Released
- 2016
- Format
- Paperback
- ISBN13
- 9782511044032
- Category
- Business and Economics
- Description
- Focusing on the principles of customer-centricity, this summary highlights strategies for transforming any organization into a customer-focused entity. It emphasizes the importance of understanding customer needs and delivering exceptional service to foster loyalty. The authors provide practical insights and real-world examples, illustrating how businesses can thrive by prioritizing customer satisfaction. Key concepts include the role of leadership in cultivating a customer-oriented culture and the impact of employee engagement on service quality.