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Based on over 250 surveys and in-depth interviews, this book presents real-life vignettes and practical analyses that guide readers from a reactive to a proactive mindset in tackling real-world challenges. It offers insights and strategies to effectively navigate various situations, emphasizing the importance of proactive decision-making.
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Managing Conversations With Hostile Adults, Georgia J. Kosmoski, Dennis R. Pollack
- Language
- Released
- 2000
- product-detail.submit-box.info.binding
- (Hardcover)
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