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Summary: Creating and Delivering Totally Awesome Customer Experiences
Review and Analysis of the Millets' Book
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Focusing on the art and science of customer experience mapping, this summary explores strategies for creating exceptional customer interactions. It emphasizes the importance of understanding customer needs and emotions to enhance satisfaction and loyalty. The authors provide practical tools and frameworks that businesses can implement to design memorable experiences, ultimately driving success and competitive advantage. Insights from real-world examples illustrate how effective customer experience management can transform organizations.
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Summary: Creating and Delivering Totally Awesome Customer Experiences, Businessnews Publishing
- Language
- Released
- 2016
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- (Paperback)
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- Title
- Summary: Creating and Delivering Totally Awesome Customer Experiences
- Subtitle
- Review and Analysis of the Millets' Book
- Language
- English
- Authors
- Businessnews Publishing
- Publisher
- Business Book Summaries
- Released
- 2016
- Format
- Paperback
- ISBN13
- 9782511043349
- Category
- Business and Economics
- Description
- Focusing on the art and science of customer experience mapping, this summary explores strategies for creating exceptional customer interactions. It emphasizes the importance of understanding customer needs and emotions to enhance satisfaction and loyalty. The authors provide practical tools and frameworks that businesses can implement to design memorable experiences, ultimately driving success and competitive advantage. Insights from real-world examples illustrate how effective customer experience management can transform organizations.