Force for Change

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John P. Kotter provides compelling insights into the essence of leadership today, distinguishing it from management while emphasizing the necessity of both for business success, particularly in complex and evolving environments. Critics often lament the absence of charismatic leaders, yet they fail to clarify what true leadership and management entail. Kotter argues that leadership is not about a god-like figure transforming others, but rather a process of creating change through numerous "little acts of leadership" performed by insightful individuals. Drawing on his extensive study of 15 successful general managers, he illustrates how senior and middle managers collaborated effectively with their teams to implement hundreds of practical ideas and procedures. This approach led to remarkable achievements, such as transforming NCR into a leader in automated teller machines amid fierce competition from IBM, and driving significant growth at American Express and SAS despite their mature markets. Kotter also highlights successful leadership at companies like P&G, Kodak, PepsiCo, ARCO, and ConAgra. He concludes that many organizations today suffer from being overmanaged and underled, not due to a lack of charisma among managers, but because few executives grasp the true nature and potential of leadership. Without this understanding, even the most capable individuals struggle to lead effectively and foster a culture of leadership.