Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way
Joseph A. Michelli
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The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition
Steven J. Spear
Kompendium der praktischen Betriebswirtschaft: Lexikon Personalwirtschaft, 3., verbesserte und aktualisierte Auflage
Klaus Olfert
Rewired: McKinsey's Playbook on How Leading Companies Win with Technology and AI
Alexander Sukharevsky
