Limited rationality - Rule following - Multiple actors : teams and partners - Multiple actors : conflict and politics - Ambiguity and interpretation - Decision engineering.
Chip Heath Books
July 19, 1963
Chip Heath is a professor of Organizational Behavior at Stanford University's Graduate School of Business. Co-authored with his brother Dan Heath, their seminal work delves into the psychology of change, exploring how to effectively implement transformations. Their writing dissects the core principles behind successful change, offering practical strategies applicable to both personal and professional contexts.
The authors explore how to intentionally craft extraordinary moments that elevate everyday experiences into magical ones, drawing on real-life stories for inspiration. They provide practical advice and insights, building on their expertise from "Made To Stick," to help readers harness creativity and design impactful moments in their lives.
Human lives are diverse, but our most memorable positive moments share four key elements: elevation, insight, pride, and connection. By embracing these, we can create more significant experiences. Imagine a teacher crafting a lesson that students will remember for decades or a manager designing an unforgettable customer experience. This exploration reveals why we remember the best or worst moments and the last moments of experiences while forgetting the rest. It highlights our comfort in certainty versus the aliveness found in uncertainty and explains why cherished memories often cluster in youth. Readers learn how brief encounters can transform lives, such as an experiment where two strangers become best friends in just 45 minutes. It also shares the story of the youngest female billionaire, who attributes her resilience to a simple question posed at the family dinner table. Many defining moments arise from luck, but why leave our most meaningful experiences to chance? This exploration teaches us how to intentionally create richer, memorable moments in our lives.
Just making a decision can be hard enough, but how do you begin to judge whether it's the right one? This title focuses on decades of psychological research to explain why we so often get it very badly wrong - why our supposedly rational brains are frequently tripped up by powerful biases and wishful thinking. Contents: 1. The four villains of decision making 2. Avoid a narrow frame 3. Multitrack 4. Find someone who's solved your problem 5. Consider the opposite 6. Zoom out, zoom in 7. Ooch 8. Overcome short-term emotion 9. Honor your core priorities.
Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas--business people, teachers, politicians, journalists, and others--struggle to make their ideas "stick." Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? Educators and idea collectors Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the "human scale principle," using the "Velcro Theory of Memory," and creating "curiosity gaps." In this fast-paced tour of success stories (and failures), we discover that sticky messages of all kinds--from the infamous "kidney theft ring" hoax to a coach's lessons on sportsmanship to a vision for a new product at Sony--draw their power from the same six traits. This book that will transform the way you communicate ideas.--From publisher description.
Switch
How To Change Things When Change Is Hard
I want to change my boss's mind, but he won't listen. I want to change the way we operate around here, but there are too many obstacles. I want to make some changes in my life, but I'm scared they might not work out. All too often our desire to improve things is undermined by the scepticism of others and by our own caution and fear. In Switch, best-selling authors Chip and Dan Heath delve deep inside the human psyche to explain why this should be so, but they also argue that once we understand how our minds function, there are practical steps we can take to overcome our inbuilt resistance to change. And the results can be extraordinary.
Decisive : How to Make Better Choices in Life and Work
- 336 pages
- 12 hours of reading
The authors present a four-step process aimed at mitigating the biases that infiltrate our decision-making. Psychological research shows that our choices are often hindered by various biases and irrationalities: we tend to be overconfident, seek confirming information while ignoring contradictory data, and let short-term emotions cloud our judgment. Simply recognizing these flaws is insufficient, much like knowing one is nearsighted doesn't improve vision. The key question addressed is: How can we enhance our decision-making? Drawing from extensive research in the field, the authors outline a four-step method to combat these biases. The narrative includes compelling examples, from a rock star's clever decision-making technique to a CEO's unfortunate acquisition, and highlights a pivotal question that can clarify complex personal dilemmas. Readers will discover answers to essential questions, such as how to break the cycle of indecision, make group decisions free from toxic politics, and avoid missing valuable opportunities for change. This work provides actionable strategies and tools to help us make more informed choices, emphasizing that the right decision at the right time can significantly impact our lives.
