Systems Analysis in Business

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8 ON-LINE AND REAL TIME SYSTEMS -- The Nature of On-line Applications -- Time Sharing -- Multi-access Computing -- Reliability in On-line Systems -- Real Time Applications -- Fail Safe -- 9 CONTROL OF SYSTEMS DEVELOPMENT -- Stages of Systems Work -- Getting the Objectives Right -- Project Selection and Initial Investigation -- Feasibility Studies -- Designing the System in Detail -- Planning for Systems Development -- Control of Programming -- 10 DOCUMENTATION IN THE SYSTEMS DEPARTMENT -- The Need to Communicate -- Documentation Standards -- Feasibility Reports -- Working Papers -- The Systems Definition -- Operating Documentation -- Getting Control of Documentation -- 11 INSTALLING AND MONITORING A SYSTEM -- Programming Development and Testing -- File Creation and Validation -- Staff Education -- Clerical Procedure Preparation and Acceptance -- Changeover Plan -- System Monitoring and Evaluation -- 12 INTRODUCING CHANGE -- Sources of Resistance -- The User's View of the System -- Automation Phobia -- Fears of Higher Management -- User's View of the Systems Analysts -- Effects of Change upon Departmental Stability -- The Future Challenge -- BIBLIOGRAPHY -- INDEX