John Graham embodies a courageous spirit embarking on a quest for life's meaning. His life's arc spans youthful adventures, a distinguished career in public service, and profound diplomatic engagements. Following a profound personal encounter with mortality, Graham initiated a new chapter, dedicating himself to sharing lessons on navigating challenges and conflict. He co-founded the Giraffe Heroes Project, celebrating and disseminating stories of extraordinary courage, inspiring millions toward positive change.
Originally published in 1976, this book discusses the management skills needed to evaluate, implement and control computer-based operation. Every chapter contains detailed check lists which guide the reader to formulate policies to deal with real situations. It provides a practical look at an indispensable tool of management, with a set of guidelines to help get the most out of the available technology.
OutsourcingThe Practical Service Manager Guide to IT Outsourcing A no-nonsense guide to outsourcing IT services. With over 30 years experience in the IT industry, the Practical Service Manager has lived through many outsourcing projects.In-house to onshore, onshore to offshore and offshore to offshore. In this guide to IT Outsourcing The Practical Service Manager sets out a detailed 6-phase approach covering the full outsourcing lifecycle from inception to exit. Packed full of real world experiences - with 23 figures and 36 tables - prepare for a deepdive. No flannel, no history of outsourcing and no fluff. The Practical Service manager gets the job done.