We have over a million books in stock

Bookbot
1/4

What's the Secret? to Providing a World-class Customer Experience

Authors

More about the book

What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

Parameters

ISBN
9780470196120

Categories

Publication

2008, hardcover

Book purchase

We’ll notify you via email once we track it down.