Shutting Up

More about the book

The book critiques the shortcomings of new managers, particularly those promoted from front-line roles, who often struggle with essential communication skills. It highlights their tendency to dominate conversations rather than listen and points out their lack of training in advanced management techniques. The author emphasizes the challenges these managers face in engaging teams, enhancing performance, and driving success, ultimately calling for a reevaluation of management practices to foster better leadership and productivity.