Shutting Up

More about the book

Focusing on the challenges faced by new managers, this book highlights the common pitfalls of ineffective communication and lack of essential management skills. It addresses how many are promoted from front-line roles without adequate training, leading to struggles in team engagement, productivity, and overall success. The author emphasizes the need for better listening and interaction skills, as well as advanced techniques for improving worker performance and customer relations, to foster a more effective management approach.