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The Apple Experience: The Secrets of Delivering Insanely Great Customer Service
Carmine GalloSold out4.1Dr. Deming: The American Who Taught the Japanese about Quality the American Who Taught the Japanese about Quality
Rafael AguayoSold out4.1- 4.1
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Choose Your WoW!: A Disciplined Agile Delivery Handbook for Optimizing Your Way of Working
Scott W. AmblerSold out4.0- 4.1
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The daily Drucker : 366 days of insight and motivation for getting the right things done
Peter DruckerSold out4.1- 4.0
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