John Seddon Book order

Culturally significant, this book has been meticulously reproduced from the original artifact, preserving its authenticity. Readers will encounter original copyright references and library stamps, reflecting its historical importance and the role it has played in shaping civilization. This attention to detail ensures that the work remains true to its roots, offering a glimpse into the past and its contributions to knowledge.

'The Whitehall Effect' chronicles how the Whitehall ideas machine has failed to deliver on a monumental scale - and what we can do about it. We have a breathtaking opportunity to create public services that truly serve. But only if Whitehall changes. --- Why don't public services work very well? One key reason is that they have been 'industrialised'. Part 1 explains why call centres, back offices, shared services, outsourcing and IT-led change almost always lead to service failure. It explains, in particular, why 'economies of scale' are a myth. Part 2 proposes a better (and tried-and-tested) alternative to the alienating and unresponsive experience of industrialised public services.

Illustrates how "bureaucracy and red tape" have driven public services in the wrong direction.

Focusing on the Toyota Production System, Seddon illustrates how purpose-driven decision-making can enhance managerial effectiveness. By emphasizing the importance of understanding operations, he reveals how this approach helps identify waste and uncover opportunities for improvement, ultimately fostering a more efficient and responsive organizational environment.

Illustrates many key principles which need to be understood when improving the performance of organisations.