The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Focusing on the role of rare earth activated phosphors, this text explores their benefits in advancing solid state lighting technology and improving the light conversion efficiency of silicon solar cells. It provides an introduction to phosphors, detailing their mechanisms, the significance of rare earth ions in lighting and photovoltaic devices, and the various host materials involved in these applications.