What's the point of the Ombudsman?
- 580 pages
- 21 hours of reading
Light touch regulation allows public bodies to investigate themselves - overseen by the Parliamentary and Health Service Ombudsman who has the lightest touch of them all. A group of citizens came together to hold the Ombudsman to account for repeated failure to the public. We found out how our 'democracy' really works. Read our story, it will open your eyes.
