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This resource aims to help retail managers develop the personal and team management skills required to successfully manage a retail operation. Teamwork and customer relations are discussed in detail. Table of contents: * Part 1 - You * Part 2 - Team (team building and team work) * Part 3 - Customer (customer relations and customer service strategies, marketing) * Part 4 - Store (store set up and display).
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Smart Retail, Richard Hammond
- Language
- Released
- 2007
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- (Paperback)
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- Title
- Smart Retail
- Language
- English
- Authors
- Richard Hammond
- Publisher
- Pearson Education
- Released
- 2007
- Format
- Paperback
- Pages
- 216
- ISBN10
- 0273712772
- ISBN13
- 9780273712770
- Series
- Rating
- 3.75 out of 5
- Description
- This resource aims to help retail managers develop the personal and team management skills required to successfully manage a retail operation. Teamwork and customer relations are discussed in detail. Table of contents: * Part 1 - You * Part 2 - Team (team building and team work) * Part 3 - Customer (customer relations and customer service strategies, marketing) * Part 4 - Store (store set up and display).