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Whilst IT problem management is well understood, doing it in practice is much harder. Aligned with such well known frameworks as ITIL, this book offers practical advice on how to tackle problems in complex environments. Each chapter explores a different aspect of problem solving and is illustrated with real-life case studies.
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Practical Guide to IT Problem Management, Andy Dixon
- Language
- Released
- 2022
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- (Paperback)
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- Title
- Practical Guide to IT Problem Management
- Language
- English
- Authors
- Andy Dixon
- Publisher
- Taylor & Francis Ltd
- Released
- 2022
- Format
- Paperback
- ISBN10
- 0367636220
- ISBN13
- 9780367636227
- Description
- Whilst IT problem management is well understood, doing it in practice is much harder. Aligned with such well known frameworks as ITIL, this book offers practical advice on how to tackle problems in complex environments. Each chapter explores a different aspect of problem solving and is illustrated with real-life case studies.