Care After Covid

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A physician-entrepreneur working with Fortune 500 companies outlines necessary changes in healthcare for a post-pandemic world. Covid-19 exposed the vulnerabilities of the healthcare system, prompting rapid adaptations to save lives. Innovations like virtual care, drive-thru testing, and home-based services emerged, leading to a positive rewriting of old rules. To thrive in this new landscape, all healthcare stakeholders—patients, caregivers, health systems, employers, investors, and policymakers—must adjust their behaviors and strategies. Dr. Shantanu Nundy, Chief Medical Officer at Accolade, illustrates how to transform healthcare across three dimensions: 1. **Distributed**: Care will occur where patients are—at home, in the community, and on their phones, rather than solely in clinical settings. 2. **Digitally enabled**: Technology and data will enhance healthcare relationships, shifting from siloed and episodic care to a more connected, continuous, and personalized approach. 3. **Decentralized**: Decision-making and resources will move from governments and insurers to communities, employers, doctors, and patients, empowering those closest to care. The pandemic has initiated a reinvention of healthcare delivery, and this work provides essential guidance on the necessary changes and how to implement them effectively.