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Exploring the evolving landscape of customer experience, this book builds on previous insights to provide in-depth analysis and new research. It offers practical strategies for organizations to assess their current practices and transform their customer interactions. By showcasing best practices, it aims to equip companies with the tools needed to excel in this competitive arena, highlighting the importance of customer experience as a critical differentiator in today's market.
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Revolutionize Your Customer Experience, Colin Shaw
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- Released
- 2004
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- (Paperback)
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