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Measuring the user experience : collecting, analyzing, and presenting usability metrics

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An important aspect of usability is being able to measure how usable a system really is, and how changes to the user interface of the system impact the end-user experience. This aspect of usability is known as usability metrics. This work looks at how to collect, analyse and present usability metrics.

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Measuring the user experience : collecting, analyzing, and presenting usability metrics, Tom Thomas Tullis, Bill William Albert

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2008
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