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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
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Moments of Truth, Jan Carlzon
- Language
- Released
- 1987
- product-detail.submit-box.info.binding
- (Hardcover)
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- Title
- Moments of Truth
- Language
- English
- Authors
- Jan Carlzon
- Publisher
- Ballinger
- Released
- 1987
- Format
- Hardcover
- ISBN10
- 0887302009
- ISBN13
- 9780887302008
- Series
- Tags
- Non-Fiction, True Stories, Business, Business & Management, Biographies, Management & HR, Leadership
- Rating
- 4.1 out of 5
- Description
- The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.