Humanizing Healthcare: Hardwire Humanity into the Future of Health

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From a top healthcare futurist and Deloitte consultant comes a roadmap to hardwiring humanity into healthcare—a cultural transformation beneficial for both people and business. The healthcare industry often inadvertently harms patients and clinicians across multiple dimensions. Despite various reform efforts, the system remains plagued by persistent issues. Summer Knight, a paramedic-turned-physician executive, aids healthcare organizations in developing patient-centric, consumer-oriented delivery systems. She offers a guide for transforming the industry with a human perspective, leveraging data and technology. By adopting Humanizing Healthcare as a collective North Star, all stakeholders—including consumers, providers, caregivers, staff, executives, shareholders, and government—can benefit. Key elements include defining the core problems in the healthcare ecosystem, clarifying the key drivers of disruption, and presenting trends that are reshaping the industry. Knight introduces a new vernacular for healthcare, outlines the requirements for embedding humanity at every care point, and describes innovative care models that engage consumers in optimizing their health. Additionally, she discusses necessary cultural changes and identifies macro-level transformations in healthcare. Ultimately, she demonstrates the potential for high-quality, compassionate therapeutic alliances that deliver consumer-driven care, paving the way for