BIFF at Work

More about the book

Have you ever received an email that made your heart race? While we know it's best not to respond immediately, how we reply can either escalate or reduce conflict. Hostile emails, texts, and conversations can drain time and emotional energy in the workplace. For over a dozen years, the BIFF method has aided thousands in calming conflicts and fostering clear communication in response to misinformation and anger. BIFF (Brief, Informative, Friendly, Firm) offers a straightforward approach to handling difficult emails, helping to diffuse tension, contain conflict, and establish professional boundaries. This second installment in the BIFF Conflict Communication Series zeroes in on workplace conflicts, providing a four-step BIFF method with examples of effective and ineffective responses to highlight potential pitfalls. It also offers tips for coaching colleagues on crafting effective BIFF replies to customers, clients, and managers, preventing unhealthy back-and-forth exchanges. Utilizing BIFF with difficult teammates and challenging clients can mitigate risks of lawsuits and complaints, enhancing confidence in workplace relationships. Embrace BIFF to lower stress, reduce conflict, and restore your confidence.