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- 150 pages
- 6 hours of reading
More about the book
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
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Dealing with Difficult People, Roy Lilley
- Language
- Released
- 2006
- product-detail.submit-box.info.binding
- (Paperback)
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- Language
- English
- Authors
- Roy Lilley
- Publisher
- Kogan Page Publishers
- Released
- 2006
- Format
- Paperback
- Pages
- 150
- ISBN10
- 0749447516
- ISBN13
- 9780749447519
- Series
- Tags
- Non-Fiction, Business, Business & Management, Self-Help, Psychological Topics, References & Manuals, Management & HR, Communication, Interpersonal relationships, Popular science publications, Problem Solving, Workplace Relationships
- First published
- 2005
- Original title
- Dealing with difficult people
- Rating
- 3.25 out of 5
- Description
- Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.