More about the book
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher
Book purchase
Difficult Conversations, Douglas Stone
- Language
- Released
- 2023
- product-detail.submit-box.info.binding
- (Paperback)
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- Language
- English
- Authors
- Douglas Stone
- Publisher
- Penguin Random House LLC
- Released
- 2023
- Format
- Paperback
- ISBN10
- 014313759X
- ISBN13
- 9780143137597
- Series
- Tags
- Non-Fiction, Business, Self-Help, Psychological Topics, Personal Growth, Gifts for women, Leadership, Emotions, Communication, Rhetoric
- Original title
- Difficult conversations
- Rating
- 4.05 out of 5
- Description
- "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher