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The Customer Experience Navigator guides you on becoming customer-centric, even outside your comfort zone. It provides a step-by-step approach to tackle challenges and emphasizes the importance of asking the right questions, with a focus on finding specific answers.
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The Customer Experience Navigator. A guidebook to valuable interactions by collecting, connecting, and correcting the dots, Marcus Prof. Dr. Schögel, Dennis Prof. Dr. Herhausen
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- Released
- 2023
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- (Paperback)
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