Quality Management

More about the book

Focusing on the evolution of quality management in the 20th century, the book explores how process orientation and system approaches have enhanced customer satisfaction. It highlights the adaptability of quality management in response to the dynamic business environment, emphasizing the need for new tools and methods. By examining various models and practices, the monograph aims to deepen understanding of quality management principles, advocating for a historical and system-oriented perspective to effectively implement and develop quality solutions.