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This Is Not Over
Authors
400 pages
More about the book
The narrative revolves around a customer service interaction regarding a refund process, highlighting the efficiency of the service with a promise of timely deposit. However, it also reveals a conflict over the deduction for stained sheets, indicating underlying tensions and dissatisfaction. This situation captures the complexities of hospitality and customer expectations, setting the stage for exploring themes of accountability and the impact of minor incidents on customer relationships.
Book variant
2020, paperback
Book purchase
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