PUBLIC SERVICE MANAGEMENT

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Focusing on the principles of public management, this book explores how managers interpret public policy to enhance service quality and efficiency in public organizations. It delves into the concept of New Public Management (NPM), which applies private sector strategies to improve government operations. The text highlights key principles such as separating policy from operations, prioritizing financial accountability, and emphasizing specialization. It also critiques the limitations of this approach, particularly regarding the structural emphasis that may overlook essential aspects of effective management.