Steady Work

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Steady Work Reveals How to Implement a Continuous Improvement Operating System in Quick-Service Restaurants Author and former Starbucks’ Regional Manager Karen Gaudet offers practical and astute business guidance plus a heartfelt personal story about how “Playbook,” a continuous improvement business system, revitalized the retailer during the global financial crisis and helped employees in Newtown, CT, get through the worst week of their lives. Leaders who read Steady Work will Steady System Handles Restaurant Demand Fluctuations Clear, concise, and actionable, Steady Work is a must-read for managers and executives in retail, restaurant, and service industries as well as continuous improvement professionals in any business. It explains in detail how a lean operating system solved a critical problem that every business faces, especially quick-service How to steadily meet huge fluctuations in customer demand with the right levels of staff and product mix.