The New Paradigm in Customer Service. Chatbots: Omnichannel, Customized, Automated, Exponential

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We are certain that a new digital era in the world is about to take place, in which technology will play a more important role, and the ability of enterprises to build use cases that employ Artificial Intelligence and Cloud Computing in their business models will be quite successful. We will face new challenges in which more powerful analysis and processing tools will be available, changing the way businesses across the world are made. In the Information Technology sector, the outlook will change dramatically, since, based on the new technologies in the cloud, enterprises will experience a real transformation by actually having their systems stored in internally managed computing centers. This creates a great opportunity for Mexico to become a leading country in Information Technology services, and a leader in the digital transformation not only of Mexico, but also of our main trading partners, i.e. United States and Canada.