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Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
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Managing Quality Customer Service, William B. Martin
- Language
- Released
- 1991
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- Managing Quality Customer Service
- Language
- English
- Authors
- William B. Martin
- Publisher
- Kogan Page
- Released
- 1991
- Format
- Paperback
- Pages
- 96
- ISBN10
- 0749403527
- ISBN13
- 9780749403522
- Series
- Description
- Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.