Supercommunicators

More about the book

From the New York Times bestselling author of The Power of Habit comes a captivating exploration of effective communication and how we can all become supercommunicators in our personal and professional lives. Step into a jury room where one juror guides a divided group to consensus, witness a young CIA officer recruit a hesitant foreign agent, and observe a surgeon struggling to persuade a cancer patient to choose a less risky treatment option. Charles Duhigg combines in-depth research with his storytelling prowess to reveal how we can identify and utilize the hidden layers in every conversation. Communication is a superpower, and the most effective communicators understand they engage in three types of conversations: practical (What’s this really about?), emotional (How do we feel?), and social (Who are we?). Recognizing the type of conversation at hand is crucial for connection. Supercommunicators excel at matching these conversations and grasping the complex emotions and beliefs that influence our words and listening. Our experiences, values, and self-perceptions shape discussions, from mundane decisions to workplace interactions. Through engaging narratives, from the writers’ room of The Big Bang Theory to leading marriage counselors, Duhigg teaches us to recognize these conversations and equips us with essential skills for navigating them effectively. Ultimately, he imparts a powerful lesson: with the right tools, we ca