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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, Kerry Patterson
- Language
- Released
- 2013
- product-detail.submit-box.info.binding
- (Hardcover)
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- Language
- English
- Authors
- Kerry Patterson
- Publisher
- McGraw-Hill Education - Europe
- Released
- 2013
- Format
- Hardcover
- ISBN10
- 007183060X
- ISBN13
- 9780071830607
- Series
- Tags
- Non-Fiction, Business, Business & Management, Self-Help, Psychological Topics, Personal Growth, Management & HR, Leadership, Communication
- Rating
- 4.05 out of 5
- Description
- Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.