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More about the book
Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
Book purchase
Service Management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Mechanical damage
- Language
- Released
- 2010
- product-detail.submit-box.info.binding
- (Paperback),
- Book condition
- Damaged
- Price
- €2.43
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