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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
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Service management. Operations, Strategy, Information Technology, James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi
- Language
- Released
- 2017
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- Language
- English
- Publisher
- McGraw-Hill Europe
- Released
- 2017
- Series
- Rating
- 3.95 out of 5
- Description
- Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.