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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
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Service management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Language
- Released
- 1998
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- (Paperback)
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- Title
- Service management
- Subtitle
- Operations, Strategy, and Information Technology
- Language
- English
- Publisher
- Irwin/McGraw-Hill
- Released
- 1998
- Format
- Paperback
- ISBN10
- 0071157093
- ISBN13
- 9780071157094
- Series
- Rating
- 3.95 out of 5
- Description
- Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.