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- 336 pages
- 12 hours of reading
More about the book
Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.
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The Best Service is No Service, Bill Price
- Language
- Released
- 2008
- product-detail.submit-box.info.binding
- (Hardcover)
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- Language
- English
- Authors
- Bill Price
- Publisher
- John Wiley And Sons Ltd
- Released
- 2008
- Format
- Hardcover
- Pages
- 336
- ISBN10
- 0470189088
- ISBN13
- 9780470189085
- Series
- Rating
- 4 out of 5
- Description
- Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.