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The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organization
Robert Spector
Cracking the Sales Management Code: The Secrets to Measuring and Managing Sales Performance
Michelle Vazzana
Becoming a professional life coach: lessons from the Institute for Life Coach Training
Diane Susan Menendez
Strengths Quest: Discover and Develop Your Strengths in Academics, Career, and Beyond
Edward Chip Anderson
