Parameters
- 352 pages
- 13 hours of reading
More about the book
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Book purchase
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Language
- Released
- 2010
- product-detail.submit-box.info.binding
- (Paperback)
Payment methods
We’re missing your review here.
- Language
- English
- Authors
- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Publisher
- Penguin Books
- Released
- 2010
- Format
- Paperback
- Pages
- 352
- ISBN10
- 0143118447
- ISBN13
- 9780143118442
- Series
- Tags
- Non-Fiction, Business, Self-Help, Psychological Topics, Personal Growth, Gifts for women, Leadership, Emotions, Communication, Rhetoric
- Original title
- Difficult conversations
- Rating
- 4.05 out of 5
- Description
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving