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Focusing on enhancing customer experience, this practical guide offers actionable insights to transform your business throughout the entire value chain. It features 100 tips and real-world case studies from renowned brands like Amazon, Airbnb, and Uber, providing valuable lessons on effective customer engagement and satisfaction strategies.
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100 Practical Ways to Improve Customer Experience, Martin Newman, Malcolm McDonald
- Language
- Released
- 2021
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- (Hardcover)
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